Contact us
The fastest way to reach us is by email. We aim to respond within 1–2 business days.
- Support: support@circle360.app
- Privacy requests: privacy@circle360.app
- Location: Lagos, Nigeria
When you email us, please include your account name or phone number and a short description of the issue (and your device model and app version, if it's a bug) so we can help faster.
Common questions
How do I share my location?
Open Circle360, join or create a circle, and enable location sharing when prompted. You can turn sharing on or off at any time, and manage precise and background location permissions in your device settings.
How do I set up a safe zone?
Add a place such as "Home" or "School" in the app. Your circle can then be notified when a member arrives at or leaves that place.
How does SOS work?
One tap sends an SOS alert to your circle with your location. Remember that Circle360 is not an emergency service — in a real emergency, always contact local emergency services (such as 112 in Nigeria) directly.
How do I manage or cancel my subscription?
Subscriptions are billed by the Apple App Store or Google Play. Manage or cancel anytime in your store account: iPhone — Settings → your name → Subscriptions; Android — Play Store → Profile → Payments & subscriptions → Subscriptions.
How do I delete my account and data?
You can delete your account at any time. See the Account & Data Deletion page for steps and what happens to your data.
Notifications aren't arriving — what can I do?
Make sure notifications are enabled for Circle360 in your device settings, you have a working internet connection, and the app is up to date. If it still doesn't work, email us and tell us your device model.
Legal
See our Privacy Policy, Terms of Service and Child Safety Standards.